"Deposit Insurance Ombudsman"

In contrast to other well known similar institutions established by Parliament, the "Deposit Insurance Ombudsman" is not an actual person. Depositors can send e-mails through the internet to ombudsman@oba.hu , or normal mail to H-1535 Budapest 114. Pf. 793 relating to matters detailed below, which the staff of the Fund will process and then assist in resolving.

The "deposit insurance ombudsman" undertakes to resolve any client-problems between credit institutions and their customers related to deposit insurance objectively, correctly and hopefully quickly.
The "deposit insurance ombudsman" always pays special attention to complying with confidentiality regulations.

What specific help can you expect from the ombudsman? Given its independence and objectivity, the ombudsman may undertake to co-operate in finding mutually acceptable solutions to problems between parties. If required, this involves contacting the bank in question, perhaps the HFSA, and based on the circumstances of the case co-operate in finding recommendations for solutions.

Ask for the help of the ombudsman if you did not receive suitable information from the credit institution on deposit insurance, whether verbally or in writing, or if you have questions related to State guarantees.

If the "deposit insurance ombudsman" cannot be of direct assistance, then you will be told which organisation you should contact in the given matter.

In what matters is the "deposit insurance ombudsman" unable to help?

• The ombudsman may not perform detailed reviews, apart from cases violating general customer rights.
  
• The ombudsman is not competent in issues which fall under the authority of credit institutions' management.
  
• Nor may the ombudsman take action in existing crises or in the event deposits are frozen. In such cases the relevant laws designate the tasks of the HFSA and/or the Fund.
  
• Finally, the ombudsman cannot resolve issues where litigation is underway or which are under execution proceedings.