Deposit insurance Ombudsman |
 |
 |
|
In order to reinforce depositors' trust in banks, NDIF has established the institution of an Internet-based deposit insurance ombudsman for the protection of depositors' interests. Unlike the similar institutions known so far, the "deposit insurance ombudsman" does not appear as an existing person. Depositors can send electronic mail to the Internet-based to the address This e-mail address is being protected from spambots. You need JavaScript enabled to view it This e-mail address is being protected from spambots. You need JavaScript enabled to view it , or traditional mail to the address H-1535 Budapest 114. P.O. Box 793 on subjects listed below, which are processed and assisted by the NDIF's staff. The "deposit insurance ombudsman" agrees to provide unbiased and correct solutions to any client problems – related to deposit insurance – encountered by a credit institution and its client. The "deposit insurance ombudsman" pays special attention to comply with the rules of secrecy in any circumstances. What specific help can you expect from the ombudsman? By virtue of their independence and impartiality, the ombudsman may agree to cooperate in seeking solutions acceptable to the parties, concerning a specific problem. In the course of this, they may contact the bank concerned, if necessary, or may involve the HFSA in developing proposed solutions, considering the circumstances of the case. Request involvement of the ombudsman if you have received no adequate information from the credit institution to your questions concerning deposit insurance or state guarantee, either verbally or in writing. In the event the "deposit insurance ombudsman" cannot directly help you, they will tell you which organisation to turn to with your case. What is out of the "deposit insurance ombudsman's" competence?
|
